Our 90-Day Satisfaction Guarantee 🛡️
We're so confident you'll love Relaxium®, we give you 90 days from the date you receive your most recent shipment to decide if it's right for you. That's plenty of time to experience the benefits without rushing your decision! Please Note: Only your most recently ordered/shipped package is eligible for return. Earlier shipments are not eligible once a subsequent package has been sent.
Step 1: Get Your RMA Number First! 📋
Call Now: 888-353-1205
Your Direct Line to Help!
- Monday – Friday: 8:00 AM – 8:00 PM EST
- Saturday: 10:00 AM – 7:00 PM EST
- Sunday: 1:00 PM – 4:00 PM EST
We're closed on select holidays
All returns require a Return Merchandise Authorization (RMA) number. Our customer service agents will:
- Issue your unique RMA number
- Answer any questions about the return process
- Help ensure your return is processed smoothly
Returns without an RMA number cannot be accepted, so please get your authorization number first!
Step 2: Ship Your Return to Us 📍
Return Address:
Relaxium Return
820 Atlantic Avenue
North Kansas City, MO 64116
What to Return:
- ✅ Keep ONE opened bottle – it's yours to try risk-free!
- 📦 Return ALL unopened bottles from your most recent shipment for a full refund
- 💰 Partial returns: If you keep additional bottles, your refund will be prorated accordingly
📋 Important Return Details:
- Eligible package: Only the last package ordered/shipped to you is eligible for return
- Shipping requirements: Include your RMA number on the package
- Insurance/tracking: Please insure your package and keep tracking info
- Return window: 90 days from the date you received your last package
- Processing time: 7–10 business days after receiving your return
- Refund time: 7–10 business days after processing
- Refund method: Issued to your original payment method
- Bank timeline: Most credit/banking institutions post refunds within 10 days after we issue them
- Shipping costs: Customer is responsible for return shipping
Refund Details:
- Refunds issued to your original payment method
- Full refund for unopened bottles from your most recent shipment
- Prorated refunds for partial returns
💤 More Ways We Can Help You Sleep Better
Ready to Order Relaxium Sleep?
📞 Order Line: 800-709-4538
- Get the restorative sleep you need for optimal health
- Our team can answer product questions and help you order
Need Help Anytime?
🌐 24/7 Help Desk: RelaxiumHelp
- Manage your account day or night – whenever it's convenient
- Find answers and resources around the clock
Prefer Email?
📧 Email Us: support@relaxium.com
- Send us your questions – we're happy to help!
- Perfect for non-urgent questions when you have time
🎯 Quick Reference – How to Reach Us
- Best option: Call 888-353-1205
- Ready to order? Call 800-709-4538
- After hours? Visit our 24/7 Help Desk online
- Have time to email? Reach out to support@relaxium.com
Thank you for choosing Relaxium® – we're grateful for your trust and excited to help you get better sleep! 😴
Remember: Always get your RMA number before shipping any returns!
